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Q

What type of custom work do you do?

A

Custom Illustration, Wedding Invitations, Save The Dates, Place Cards, Menus, Party Invitations, Party + Wedding Ephemera, Baby Shower Invites, Announcements and more! Because we are small and we treat each custom project with our undivided attention availability is limited so it is best to contact us with ample time before your big event so we can accomodate you.
Contact us and tell us about your project at hello{at}dearhancock.com

Q

What is the process for custom work?

A

Check out the outline of our process here.

Q

Are you eco-friendly?

A

Our business practice reflects our personal philosophy about the environment and we are committed to being as eco-friendly as possible. Our paper is FSC approved and our envelopes come from a family run paper mill that uses clean hydro-electric power. Our envelopes are made from recycled material that are 100% recyclable. We recycle and reuse packaging material whenever possible. Part of our proceeds are donated to Tree People. "Tree People inspires communities to advance a more sustainable way of living and bring about the return of a healthy environment through planting and caring for trees and other urban restoration activities."

Q

Will you be taking wholesale orders?

A

Please contact us if you are an authorized retailer and are interested in carrying our products. hello{at}dearhancock.com

Q

What is your shipping policy?

A

Our aim is to expedite orders as soon as they are received. US Customers can expect items to arrive within 3-7 days unless otherwise specified, 7-14 days for International customers. You can view our shipping rates here.

Q

What is your return policy?

A

Due to the nature of our merchandise we are unable to accept returns except for defective items. If there is a problem with your order, please contact us at hello{at}dearhancock.com for further instructions. Defective items must be received by us no more than 7 days after the original delivery date in order to be eligible for a refund.

Q

What is your privacy policy?

A

Your personal information is secure and we do not share any of your information with any other companies or third parties.